Customer Service Associate-726975

Description
Summary:
Answers inbound calls from customers and service providers in a call center environment. Resolves customer inquiries and issues while adhering to all Capital One polices and procedures. May assist customers with the application and funding process. May also make outbound calls to customers and/or service providers. May handle account activations. Some positions include cross-selling additional products and services.

Our Culture & Values:
Our vision of Excellence defines the way we at Capital One perform as individuals, teams and an organization. We recruit the very best people, develop and challenge associates, reward performance and results and value the diversity of our people. We are strategically bold by knowing our market, driving innovation, holding ourselves to the highest standards and making sound, fact-based decisions. We stay intellectually rigorous and well-managed by being disciplined, anticipating change and taking ownership.

Our commitment to Do the Right Thing describes how we interact with each other and our customers. We seek open communication by learning from mistakes, being humble and valuing diverse ideas. We promote teamwork by working collaboratively; sharing information and having fun .We respect each other, recognizing contributions and good performance. We show respect for our customers by providing efficient and caring service and delivering our promise of great value without hassle.

Our Company:
Capital One Auto Finance has a presence in Florida, Oklahoma, Illinois, Georgia, New York, and Texas with approximately 2,000 Auto Finance employees. We are a financial services maverick, challenging the market for the good of the consumer. We have a distinctive set of characteristics and traits that defines who we are and why we do what we do. Our quest for Diversity at Capital One is about putting our differences to work to add value to our business.

Responsibilities:
- Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers, and responding to emails
- Data entry of customer and account information and transactions
- Sell products and services
- Attend team meetings

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
- 1 year of post-high school education or Associate Degree
- 1 year of experience in customer service
- 1 year of experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment
authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date: